Logoi Love Translator.ai

Privacy Policy

Last Updated: 2025-12-12

This Privacy Policy explains how iLoveTranslator.ai (“we”, “our”, or “the Service”) collects, uses, stores, and protects your information when you use our products and services. By using the Service, you agree to the practices described in this Privacy Policy.

1. Introduction

We take your privacy seriously. This policy is designed to be transparent and compliant with applicable laws. It applies to all features of our Service, including image translation, account management, subscriptions, and related functionalities.

2. Information We Collect

2.1 Information You Actively Provide

  • Image Content: Images you upload for translation and related processing
  • Image Links: URLs of images you provide
  • Account Information: Email address and basic profile details (e.g., avatar) used for authentication
  • Contact Information: Information provided through support requests or feedback

2.2 Automatically Collected Information

  • Technical Information: Browser type, operating system, IP address
  • Usage Data: Visit times, page views, feature usage, request metadata
  • Device Information: Device type, screen resolution, language settings
  • Cookie Data: Cookies and similar technologies used to improve user experience

2.3 Third-Party Information

  • Payment Information: Subscription and billing data processed via Creem
  • Social Login: Basic account information when signing in via third-party providers managed by Supabase

3. How We Use Your Information

3.1 Service Provision

  • Process your image translation requests and related tasks
  • Manage your account, authentication, and subscriptions
  • Process payments, billing, and credit issuance

3.2 Service Improvement

  • Analyze usage patterns to improve features and reliability
  • Develop new capabilities and optimize performance
  • Conduct technical maintenance and updates

3.3 Communication

  • Send service-related notifications and updates
  • Provide customer support
  • Send marketing information only with your consent

4. Information Storage and Security

4.1 Data Storage

  • Images & Results: By default retained for 7 days (may vary by plan) to support downloads and re-access; automatically deleted after the retention period
  • Account & Billing: Stored as required for service provision, accounting, and audit
  • Infrastructure: We may use Cloudflare R2 for image/result storage and Supabase for authentication and data persistence

4.2 Security Measures

  • Encrypted Transmission: SSL/TLS for data in transit
  • Access Control: Strict role-based access to production systems
  • Regular Audits: Periodic security reviews and vulnerability scans
  • Staff Training: Required data protection training for relevant personnel

4.3 Data Retention

  • Images: Retained up to 7 days by default, then deleted
  • Account Information: Retained while your account is active (and longer if required by law)
  • Technical Logs: May be retained up to 90 days for security and operational analysis
  • Payment Records: Retained per legal and accounting requirements

5. Information Sharing

5.1 We Do Not Sell

  • We do not sell your personal information

5.2 We May Share

  • Service Providers: Necessary information with trusted providers to operate the Service (e.g., Creem for payments, Supabase for auth, Cloudflare R2 for storage, and AI processing providers such as Google Generative Language APIs)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of mergers, acquisitions, or asset transfers
  • User Consent: When you explicitly consent to specific sharing

6. Cookies and Tracking Technologies

6.1 Cookie Types

  • Essential Cookies: Required for core functionality (e.g., auth)
  • Functional Cookies: Remember preferences (e.g., theme)
  • Analytics Cookies: Understand usage and improve experience
  • Marketing Cookies: Provide personalized content (used only with consent)

6.2 Cookie Management

You can manage cookies through your browser settings, including accepting all, rejecting non-essential, deleting existing cookies, or setting reminders.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access: View the information we hold about you
  • Rectification: Correct inaccurate or outdated information
  • Erasure: Request deletion of your account and personal data (subject to legal exceptions)
  • Restriction/Object: Limit or object to processing
  • Portability: Obtain your data in a structured, commonly used format
  • Withdraw Consent: Withdraw previously granted consent at any time

To exercise these rights, contact us at support@ilovetranslator.ai.

8. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child provided personal information, please contact us and we will delete it.

9. International Data Transfers

Your information may be processed or stored on servers outside your country/region. We implement appropriate safeguards to protect data during international transfers.

10. Privacy Policy Updates

We may update this policy from time to time. Significant changes may be notified via website announcements, email notifications, or in-app notices. Updated policies take effect upon publication unless otherwise stated.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at support@ilovetranslator.ai.